Legal Document
Last updated: August 18, 2026
This Privacy Policy explains how HEYI E-COMMERCE CO., LIMITED, operating as HeyiEcom, collects, uses, stores, and protects information gathered through this website and related services. HeyiEcom develops and maintains computer systems for businesses, and respecting the privacy of the people who use those systems is central to the way we operate. Please read this policy carefully so that you understand your rights and our practices.
HeyiEcom is the operating brand of HEYI E-COMMERCE CO., LIMITED, a company registered in Hong Kong. Our registered address is Rm 5042, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong (HK). We provide computer systems design and related services, including systems architecture, platform integration, data engineering, cloud operations, security, and managed support for businesses of all sizes.
For the purposes of this policy, HeyiEcom acts as the data controller for the personal information described below. This means we decide how and why that information is processed when you visit our website or engage with our services.
We are committed to handling personal information lawfully, fairly, and transparently. If you have any question about this policy or about how your information is handled, you may contact us using the details in the contact section at the end of this document.
We collect information in a few distinct ways, and we keep the amount of data we gather to the minimum needed to operate our website and deliver our services. The information we collect falls into the following categories.
When you contact us through the forms on this website, send us an email, or speak with our team, you may provide your name, email address, phone number, company name, and the details you choose to include in your message. You provide this information voluntarily, and it is used to respond to your inquiry.
When you browse this website, certain technical information is collected automatically. This may include your internet protocol address, browser type and version, device type, operating system, referring pages, pages visited, and the date and time of your visit. This information is used to understand how the site is used and to keep it secure and reliable.
In some cases we may receive information about you from third party services, such as analytics providers or business partners who refer you to us. When this happens, we handle the information in accordance with this policy and any applicable agreements with those parties.
We do not collect sensitive categories of personal information, such as health data, biometric data, or precise financial account credentials, through this website. Our services do not require you to provide payment card numbers, government identification numbers, or other highly sensitive details through the website itself. If a specific engagement ever requires handling such information, we will describe that processing in a separate written agreement and apply additional safeguards appropriate to the sensitivity of the data involved.
We use the information we collect for a limited set of clear purposes. Each use is tied to operating our business and providing the services you request.
We do not sell your personal information, and we do not use it to make automated decisions that produce legal or similarly significant effects on you.
Where we use information for analytics or service improvement, we aggregate or anonymize it wherever possible so that individual people are not identifiable in the resulting reports. This allows us to understand trends in how our website and services are used without linking those trends back to any single person.
Where the law requires a legal basis for processing personal information, we rely on one or more of the following grounds. First, we process information with your consent where you have given it, such as when you submit a form requesting that we contact you. Second, we process information to perform a contract with you or to take steps at your request before entering a contract. Third, we process information where it is necessary for our legitimate interests, such as improving our services and keeping our systems secure, provided those interests do not override your rights. Fourth, we process information where we have a legal obligation to do so.
When we rely on consent, you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
The legal basis we apply depends on the purpose of the processing and the context in which the information was collected. For example, responding to an inquiry you send us is processing necessary to take steps at your request before entering into a contract. Improving the performance and security of our website is processing undertaken in our legitimate interests. If you would like more detail about the specific basis we rely on for a particular processing activity, please contact us and we will explain it.
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The specific retention period depends on the nature of the information and the purpose for which it was collected.
For example, information provided through a contact form is generally retained for as long as needed to respond to your inquiry and to maintain a record of our correspondence. Technical logs may be retained for a shorter period for security and operational purposes. When information is no longer needed, we delete it or anonymize it in a secure manner.
In some cases we may be required to retain certain records for longer periods to comply with accounting, tax, or other legal obligations. When a legal retention requirement conflicts with a request to delete information, we will retain only what the law requires, restrict its use to the purposes for which retention is required, and delete it once the retention period ends.
We take the security of personal information seriously and use appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption where appropriate, and regular review of our security practices.
While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we strive to use safeguards that are reasonable and proportionate to the sensitivity of the information we handle.
Our security practices include limiting access to personal information to personnel who need it to perform their duties, requiring confidentiality obligations from those personnel, and reviewing our access controls on a regular basis. We also take steps to ensure that our service providers apply security measures that are consistent with the sensitivity of the information they process on our behalf.
HeyiEcom operates internationally, and the information we collect may be transferred to and stored in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal information across borders, we take steps to ensure that it receives an adequate level of protection, including through the use of standard contractual clauses or other lawful transfer mechanisms where applicable.
Because HeyiEcom serves clients in multiple regions, the location where your information is stored may depend on the service you use and the region in which your business operates. Our primary hosting and operations infrastructure is located in regions selected for reliability and security, and we choose storage locations that support our ability to comply with the data protection requirements that apply to you.
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the following.
To exercise any of these rights, please contact us using the details in the contact section below. We will respond to your request within the time required by applicable law. We may need to verify your identity before fulfilling certain requests.
You also have the right to lodge a complaint with a data protection supervisory authority in your jurisdiction if you believe that we have not handled your information in accordance with applicable law.
We will not discriminate against you for exercising any of the rights described in this section. Exercising your rights will not result in the denial of services, a change in the price you pay, or a different level of service quality. If we ever need to deny a request because an exception under applicable law applies, we will explain the reason for the denial and inform you of any appeal rights you may have.
Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete that information promptly.
We do not have actual knowledge that we collect or maintain personal information from children under the age of thirteen, and we do not offer services intended for use by children.
Some browsers include a Do Not Track feature that sends a signal to websites requesting that they not track your online activity. There is currently no widely accepted standard for how websites should respond to such signals, and this website does not currently respond to Do Not Track signals.
We continue to monitor developments in this area and will update our practices if a widely accepted standard emerges.
This website may contain links to third party websites, plug-ins, or applications. Clicking those links may allow third parties to collect or share data about you. We do not control those third party websites and are not responsible for their privacy practices.
When you leave our website, we encourage you to read the privacy policy of every website you visit. This policy applies only to information collected by HeyiEcom through this website and our services.
Our website may reference social media platforms, payment providers, or other services that you access through external links. Please be aware that any information you share on those platforms is governed by the privacy policies of those platforms, not by this policy. We encourage you to review those policies before sharing information through them.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the last updated date at the top of this page and, where appropriate, provide additional notice.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. Continued use of our website after any changes to this policy constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below.
HEYI E-COMMERCE CO., LIMITED
Rm 5042, 5/F, Yau Lee Centre
45 Hoi Yuen Road, Kwun Tong
Hong Kong (HK)
Email: feedback@heyiecom.buzz
Phone: +1 828 990 3795
Website: www.heyiecom.buzz